Avoid and recognize phishing messages, and other scams

Use these tips to avoid scams and learn what to do if you think your myMED-EL ID has been compromised.

How to avoid phishing and other scams

While surfing the web, if you see a message that your mobile device or computer has a virus, or someone claiming to be from MED-EL calls and asks for your myMED-EL ID email and password, you’re likely the target of a scam. Here are some things you can do to avoid them.

• Protect your myMED-EL ID. Always keep your contact information secure and up to date, and never share your myMED-EL ID password or verification codes with anyone. MED-EL never asks for this information to provide support.
• In general, never share personal information like credit card numbers, unless you can verify the recipient is who they claim to be.
• Don’t follow links or open or save attachments in suspicious or unsolicited messages.
• If you have any doubts about a request or communication, or even if you if you just need to update your information with a company, contact that company directly.

You get a suspicious email or message

Scammers try to copy email and text messages from legitimate companies like MED-EL to trick you into giving them your personal information and passwords. These signs can help you identify scams:

• The sender’s email or phone doesn’t match MED-EL orthe name of the company that it claims to be from.
• The email or phone they used to contact you is different from the one that you gave us via your myMED-EL ID Account page.
• A link in a message looks right, but the URL doesn’t match the main medel.com domain (every digital service is a subdomain to one of the following domain: medel.com, medel.tech. medel.ai).
• The message looks significantly different from other messages that you’ve received from us.
• The message requests personal information, like a account password or credit card information.
• The message is unsolicited and contains an attachment.

Your web browser displays annoying pop-ups

Don’t call the number or follow the links to claim the free upgrade or fix the problem. Ignore the message and simply navigate away from the page or close the entire window or tab.

You’re prompted to download software

Use extreme caution if you download content from the internet. Some downloads found on the internet may not contain the software they claim to, or may contain software that you didn’t expect or want. This includes apps that ask to install configuration profiles that can then control your device. If installed, unknown or unwanted software may become intrusive and annoying and could even damage your Computer or Mobile or steal your data.

To avoid unwanted, fake, or malicious software or downloads, install software from the offical Store’s or get it directly from your myMED-EL DownloadCenter.