If you forgot your myMED-EL ID password

If you have issues when you try to sign in with your myMED-EL ID password, use these steps to reset it and regain access to your
myMED-EL Account.

Reset your password

Use the steps below to reset your password from any Device. If that doesn’t work, you have two-factor authentication enabled for your myMED-EL ID. Follow these steps instead.

On your Mobile Device

• sucessaGo to the myMED-EL Portal and click on “Login” and “Don’t remember your password”.
  
• Enter your myMED-EL ID (your e-mail you entered during the registration) and click on the right Arrow
  
• You will see a confirmation. We received successfully your password reset request.
  
• Go to your Inbox. We send you and E-mail (please check also your spam folder) with a password reset link. Click on “Set Password”
  
• Follow the onscreen steps to set a new password
  
  1. Please make sure you use a secure password with a min. of 8 characters and at least 3 of the following 4 types of characters:
     1. Low case letters (a-z)
     2. Upper case letters (A-Z)
     3. Numbers (i.e. 0-9)
     4. Special characters (e.g. !@#$%^&*)
• Click on the “right arrow” to save your new password. After successfully password reset you will get redirected to the myMED-EL Portal to login with your new Credentials.
  

Use the following Steps when multi factor is active

• Multi Factor is currently in preview. If you have Multi Factor active and want to reset your password, please contact your local MED-EL representative